Return Policy

We accept return requests under specific conditions. Our return process is designed to protect both the buyer and our quality standards.

• Returns must be requested within 10 days of delivery.
• Returned parts must be unused, uninstalled, and in their original packaging.
• Parts must not show any signs of tampering, modification, or physical damage.
• All returns require prior authorization from our support team. Unauthorized returns will not be accepted.
• Approved returns may be subject to a restocking fee of up to 25%.

To initiate a return, contact our support team with your order number, the reason for the return, and relevant photos (if applicable). Once approved, shipping details for the return will be provided.

Non-Returnable Items

• Electrical parts (e.g., sensors, computers, modules) are non-returnable unless a valid defect is reported within 7 days.
• Custom-ordered or special-request parts.
• Parts damaged due to incorrect installation or improper handling.
• Any item returned after the 10-day window.

Cancellation Policy

Torque Nest Auto Parts allows order cancellations under the following conditions:

• You may cancel your order free of charge before the part is dispatched or prepared for shipping.
• Once the part has been picked, tested, or is in transit, cancellation requests may not be accepted.
• If cancellation is approved after order processing has begun, a cancellation fee of up to 20% may apply to cover labor and handling costs.

To cancel an order, please contact our team immediately with your order ID. We will verify the order status and inform you if the cancellation is eligible.

Refunds on Returns & Cancellations

• Approved returns or cancellations will be refunded to the original payment method within 5–7 business days after product inspection.
• Shipping charges are non-refundable unless the return is due to an error on our part.
• All refunds are subject to return and inspection approval.

Important Note for Bing Ads Compliance

Torque Nest Auto Parts adheres to Microsoft Advertising policies by clearly displaying return and cancellation terms. We strive to maintain a customer-friendly process with full transparency. If you need additional clarification, our support team is always available.

By placing an order with Torque Nest Auto Parts, you agree to the above Return & Cancellation Policy. We encourage all customers to review this page before making a purchase to ensure a smooth experience.