At Torque Nest Auto Parts, we are committed to customer satisfaction and transparency. Our refund policy is designed to ensure fairness while maintaining the quality and integrity of our operations. Please read the following terms carefully before making a purchase.

Eligibility for Refund

• Refunds are only considered if the product delivered is incorrect, defective, or not as described.
• The request for a refund must be submitted within 10 days of the delivery date.
• Returned parts must be in the original condition as received, without any tampering or damage.
• Refunds are subject to approval after inspection and confirmation of return.

Non-Refundable Situations

• Returns requested after 10 days from delivery.
• Parts installed, altered, disassembled, or damaged by the customer.
• Incorrect part ordered by the customer (unless a compatibility guarantee was given).
• Shipping and handling fees are non-refundable.

Refund Process

• To initiate a refund, contact our support team with your Order ID and reason for return.
• Once approved, we will provide instructions for returning the product.
• After receiving and inspecting the returned part, refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method only.

Restocking Fee

All approved refunds may be subject to a restocking fee of up to 25% depending on the product and reason for return.

Important Note for Bing Ads Compliance

We are a USA-focused auto parts provider committed to clarity and fair business practices. All refund requests must be supported by valid documentation and returned in acceptable condition. This policy complies with Microsoft Advertising policies for customer protection and transparency.

If you have any questions about our Refund Policy, please feel free to contact our customer service team before placing your order.